Privacy Policy

Pipelines 2 Data (P2D) Limited are committed to protecting your privacy. In this notice, we will set out how we will deal with your personal details. Due to the nature of our business, this also applies for personal data that is given to us by your organisations/employer/business.

We also include within this notice the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.

On this page, you can find more info on:

A) DATA PROTECTION PRINCIPLES

B) TYPES OF DATA HELD

C) COLLECTING YOUR DATA

D) LAWFUL BASES FOR PROCESSING

E) SPECIAL CATEGORIES OF DATA

F) WHO WE SHARE YOUR DATA WITH

G) PROTECTING YOUR DATA

H) RETENTION PERIODS

I) AUTOMATED DECISION MAKING

J) YOUR RIGHTS

K) MAKING A COMPLAINT

L) POLICY AMENDMENTS & STATUS

A) DATA PROTECTION PRINCIPLES
Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:

a) processing is fair, lawful and transparent
b) data is collected for specific, explicit, and legitimate purposes
c) data collected is adequate, relevant and limited to what is necessary for the purposes of processing
d) data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
e) data is not kept for longer than is necessary for its given purpose
f) data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures
g) we comply with the relevant GDPR procedures for international transferring of personal data

B) TYPES OF DATA HELD

Specifically, we hold the following types of data:

a) Information provided for business purposes including contact details, quotes, analysis and enquiries etc by phone, electronically, in writing or in-person
b) Your visits and use of our website
c) Information provided for the use of registering and/or subscribing to our website services
d) Information regarding personnel from your organisation in relation to the service you provide us with / we provide you with (for example the name and contact details for an account manager or delivery driver)

C) COLLECTING YOUR DATA
Aside from when you provide details, we also collect some information via website analysis and cookies.

We use Clicky Analytics which sets cookies to allow us to gather anonymous data about your usage of our website.

A cookie is a text file sent by a web server to a web browser and stored in the browser. The file is then sent back to the server each time the browser requests a page form the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored by your browser on your computer’s hard drive. The information we obtain from the cookie could be used to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.

Browsers usually will allow you to refuse cookies but this could have a negative impact on the usability of many websites.

Our website contains links to other websites. We are not responsible for the privacy policies of any third party websites.

D) LAWFUL BASES FOR PROCESSING
Personal data could be used for the purposes specified in this privacy policy.

Our lawful bases for processing your personal data are:
a) contract (e.g. for the purposes of providing a quote or requested information in order to do business with you or your organisation)
b) consent (e.g. you provide your contact details in order to request information from us)
c) other genuine legitimate interests in the operations and providing services to you or your organisation
d) Improve your browsing experience by personalising the website (with specific reference to cookies)

E) SPECIAL CATEGORIES OF DATA
For general interaction, we will not usually collect any data that is deemed as a ‘Special Category’. This is data relating to:

a) health
b) sex life
c) sexual orientation
d) race
e) ethnic origin
f) political opinion
g) religion
h) trade union membership
i) genetic and biometric data.

If, however, a legitimate and relevant reason arises for the collection of such data from you or your organisation, we will notify you and seek consent to collect it. This will apply except in instances where there is a contractual arrangement already in place to cover this.

It should be noted that there are different privacy policies to cover employees, contractors & job applicants.

F) WHO WE SHARE YOUR DATA WITH
We sometimes share your personal data with trusted third parties. In such instances, we apply the following to those organisations in order keep your data safe and protect your privacy:
a) We provide only the information they need to perform their specific services
b) They may only use your data for the exact purposes we specify in our contract with them
c) We work closely with them to ensure that your (or your organisation’s personnel) privacy is respected and protected at all times
d) If we stop using their services, any of your data held by them will either be deleted or rendered anonymous

Examples of the kind of third parties we work with are:

a) IT companies who support our website and other business systems
b) Operational companies such as delivery couriers

We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

We may share your data with bodies outside of the European Economic Area (when necessary to carry out customer operations in those areas). We have put the following measures in place to ensure that your data is transferred securely and that the bodies who receive the data that we have transferred process it in a way required by EU and UK data protection laws:

a) Binding Corporate rules – where the receiving organisation is a subsidiary of our UK business
b) Data Processing Agreements – either standalone or as part of a wider contractual agreement with a 3rd party
c) Guidance (where appropriate and if needed) from the ICO, who is the lead authority for our business

G) PROTECTING YOUR DATA
We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented processes to guard against such. These cover the areas of staff training, staff responsibilities, IT Securities and management.

H) RETENTION PERIODS
We only keep your data for as long as it is relevant to do so, in accordance with the lawful bases for processing. These retention periods take into account legal obligations and business requirements, balanced against the risk of storing personal details.

I) AUTOMATED DECISION MAKING
Automated decision making means making decision about you using no human involvement e.g. using computerised filtering equipment. No decision will be made about you solely on the basis of automated decision making (where a decision is taken about you using an electronic system without human involvement) which has a significant impact on you.

J) YOUR RIGHTS
You have the following rights in relation to the personal data we hold on you:

a) the right to be informed about the data we hold on you and what we do with it;
b) the right of access to the data we hold on you. We operate a separate Subject Access Request policy and all such requests will be dealt with accordingly;
c) the right for any inaccuracies in the data we hold on you, to be corrected. This is also known as ‘rectification’;
d) the right to have data deleted in certain circumstances. This is also known as ‘erasure’;
e) the right to restrict the processing of the data;
f) the right to transfer the data we hold on you to another party. This is also known as ‘portability’;
g) the right to object to the inclusion of any information;
h) the right to regulate any automated decision-making and profiling of personal data.

In addition to the above rights, you also have the unrestricted right to withdraw consent, that you have previously provided, to our processing of your data at any time. Withdrawing your consent means that we will stop processing the data that you had previously given us consent to use. There will be no consequences for withdrawing your consent. However, in some cases, we may continue to use the data where so permitted by having a legitimate reason for doing so.

If you wish to exercise any of the rights explained above, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

K) MAKING A COMPLAINT
If you think your data rights have been breached, you are able to raise a complaint with the Information Commissioner (ICO). You can contact the ICO at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone on 0303 123 1113 (local rate) or 01625 545 745.

L) POLICY AMENDMENTS & STATUS

We may occasionally update this privacy policy by posting a new version on our website. This policy is used in conjunction with P2D’s General Terms & Conditions.